The following document outlines the Terms & Conditions for the REISS website.
Terms Correct as of
The Reiss website is operated by Next Retail Limited trading as Reiss under an exclusive licence from Reiss. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Reiss.
These terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 or over. By ordering goods from us you are deemed to have understood and accepted these terms.
If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years old, you may use https://www.reiss.com only with involvement of a parent or guardian. We reserve the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Orders and Contract
Your order for goods is accepted and a contract is formed when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by us, nor at the point in time that you receive an email from us acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by us, or may be cancelled by you.
Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following the formation of the contract, we will continue to own any goods ordered until we receive payment in full from you, even though the goods may have already been delivered to you. Purchases from us will be charged the day the goods are dispatched/purchased in-store.
Cancelling Your Order
You have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, swimwear/underwear, fragrance where the seal has been broken or pierced jewellery items.
You must take reasonable care of the goods and not use the goods that you are returning to us. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights please contact your Citizens Advice Bureau or a Solicitor.
Delivery to Stores
Delivery of your order to stores is free. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport concessions, and is subject to stock availability and demand.
Please take one form of personal identification (e.g. driving license or utility bill) and the delivery note. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.
Our standard courier delivery charge to your home is £5.00 per delivery. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, we will deliver by an alternative carrier and this may take longer.
Next day delivery is not available for Sale items.
In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.
No delivery services are available on a bank holiday. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
For full courier delivery charges, see the DELIVERY CHARGES section.
Delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given.
Next Day Delivery- Excluded Post Codes
NB If the first 4/5 characters of the following postcodes below match your postcode (e.g. AB12 3xx), Next Day Delivery will be unavailable.AB 31-35 41-54 52 ABERDEEN ; AB 36-38 55-56 83 NORTHERN HIGHLANDS ; EI (ZZ75) ALL 75 EIRE (REPUBLIC OF IRELAND) ; FK 17-21 85 ARGYLL ; GY 9 72 GUERNSEY ; HS 1-9 83 NORTHERN HIGHLANDS ; IM ALL 73 ISLE OF MAN ; IV ALL 83 NORTHERN HIGHLANDS ; KA 27 86 ARRAN ; KA 28 85 ARGYLL ; KW 0-14 83 NORTHERN HIGHLANDS ; KW 15-17 82 ORKNEY SHETLAND ; PA 20-78 85 ARGYLL ; PH 15-18 85 ARGYLL ; PH 19-29 32-33 45-48 83 NORTHERN HIGHLANDS ; PH 30-31 34-44 49-99 85 ARGYLL ; TR 21-25 37 CORNWALL ; ZE ALL 82 ORKNEY SHETLAND ;
Delivery to Evri Parcel Shop
Standard delivery charge to a Evri Parcel shop is £5.00. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to a Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to a Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel on the customer’s behalf, the identification supplied should be for the customer that has placed the order.
If the whole order for which Delivery has been charged is returned, the £5 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund).
Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (beginning on the day after you receive the goods).
Returns to store are free.
The returns charge will be deducted from your account or from the sum refunded to you.
If you have any questions please go to www.reiss.com/help where we have a full range of information to help you, or call us on 0333 777 4557. For call charges, contact your service provider.
Delivery to Alternative Address
This service allows orders placed by the customer to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address).
Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.
Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address. In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.
Free Delivery Offers
Free delivery offers are subject to availability. Free delivery and other offer codes remain our property, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.
Returning to a Store
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is available in most stores and is free of charge. For details of your nearest store please call 0333 777 4557 or log on to www.reiss.com.com/storelocator. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section.
Returns Via Courier
You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days.
Using Evri Parcel Shop to Return an Order
Fashion items in a new and unused condition can be returned via a Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original dispatch note. Without this, a return cannot be completed at a Evri Parcel Shop. Specific packaging or dispatch bag are not required, although if possible please return in the original packaging. The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at a Evri Parcel Shop. Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days.
Exceptions to the Returns Policy
The following exceptions apply to our returns policy. For hygiene reasons, pierced jewellery items cannot be returned if unwrapped or unsealed unless faulty. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.
Swimwear/Underwear - Please note, in the interest of hygiene we do not offer refunds on swimwear or underwear if the hygiene seal has been removed or any tickets have been broken.
Fragrance - Please note, in the interests of hygiene and consumer safety, we are unable to accept returns where the fragrance packaging has been opened or damaged.
Earrings - In the interests of hygiene and consumer safety, we are unable to accept returns on earrings for pierced ears.
Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Reiss stores only. This card cannot be used to purchase online. Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption, you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.
The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.
The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found please cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.
To check the balance at any time, call 0333 777 4557. For call charges, contact your service provider.
The card will expire 24 months after last use or balance check and any remaining balance will be deducted.
We cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
This card remains our property and is not a cheque guarantee, credit or charge card.We reserve the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.
High Returns Policy
We may suspend or terminate your ability to order items using your account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high. If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your ability to shop before closing your account. We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others.
See below for all the methods we accept for payment of purchases from us.
From time to time we will run promotional offers with selected partners. Unless otherwise stated:
You can use the Gift Card as full or part payment for goods purchased in REISS standalone stores in the UK, ROI or online at REISS.com, excluding concession and franchise stores.
You cannot buy a Gift Card with another Gift Card.
You can top up the balance of your REISS Gift Card at any time in participating stores up to a maximum total of £1000.
Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.
The value of your purchases will be deducted from the balance of your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.
The Gift Card cannot be exchanged for cash. No change or refund will be given.
To check your balance at any time, call Giftcard enquiries on 0333 777 4557. For call charges, contact your service provider.
The Gift Card will automatically expire 24 months after the last time you use it to make a purchase or check your balance and any remaining balance will be deducted.
We cannot accept any responsibility for your Gift Card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.
The Gift Card remains our property and is not a cheque guarantee, credit or charge card.
We reserve the right to amend the terms and conditions and/or discontinue the Gift Card at any time. Your statutory rights are not affected.
If found return to, Next Retail Limited trading as REISS, Desford Road, Enderby, Leicester, LE19 4AT, United Kingdom
A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with us.
You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.
Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.
Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating stores in the UK and Ireland or online at www.reiss.com.
To redeem your eVoucher instore take a print out of your eVoucher into any participating store or present your eVoucher email on your mobile phone.
eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.
The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.
If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch.
Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.
Main Sale Events
If you have a complaint please write to Reiss Customer Services, Gedding Road, Leicester, LE5 5DW or call 0333 777 4557 or email Enquiries@mail.reiss.com. We welcome and learn from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
The seller of the goods featured is Next Retail Limited, who are supplied by Reiss Ltd. Next Retail Limited, registered in England and Wales 4521150, Registered Office Desford Road, Enderby, Leicester, LE19 4AT, UK. All contracts with Next and the contents of this site are displayed in English.
You may contact us at this address or by email through the help section at reiss.com or call us on 0333 777 4557 (Lines are open: 8am - 11pm, 7 days a week). Telephone calls to and from us will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers, if you are opted into receive marketing.
If you have an order query, please email us at Enquiries@mail.reiss.com or call us on 0333 777 4557 (Lines are open: 8am - 11pm, 7 days a week). Please note telephone calls may be recorded for training and quality purposes.
In order for us to help resolve your query as quickly as possible please provide as much detail as you can, including your full name, Customer number and email address.
NEXT RETAIL LIMITED
Company Registered Number: 4521150
United Kingdom VAT Registration: GB 179 7658 90
Jersey GST registration: 0002822
If any of this information changes we will tell you by updating the terms and conditions online, or by separate note to you.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.
Are you sure you want to navigate away from this site?
If you navigate away from this site
you will lose your shopping bag and its contents.