As we prepare to open our doors in the United States and Canada and begin to see a new normal take shape, we have started to put actions in place to welcome you back into select Reiss stores once again. Our focus is first and foremost on protecting your health and wellbeing as you shop with us. As such, we’re implementing the following precautions in-store:
LIMITED NUMBER OF CUSTOMERS
We will be restricting the number of customers allowed in-store at any one time and will have clear social distancing markers in place.
PROTECTING YOU AND OUR STAFF
All of our store teams will be equipped with face masks and will use gloves when handling any cash or steaming clothing.
EXTRA PRECAUTIONS IN CHANGING ROOMS
We will provide optional disposable face covers to use when trying on items and have product sanitisation procedures in place. Our returns policy is extended to 60 days and we encourage customers to purchase and try on at home.
SANITISATION STATIONS IN ALL STORES
We are providing easy-to-use hand sanitising stations at every store entrance. A sanitisation process will be followed for all garments that are both tried on in-store and returned.
NEW CLEANING ROTATIONS
Frequently touched areas will be regularly disinfected including all surfaces and changing rooms.
EASY PAYMENT OPTIONS
Contactless payment is available in every store and all till areas will be sanitised after every use.
Product sanitisation includes thoroughly steaming the product immediately after a garment has been tried on whilst wearing disposable gloves to adequately sanitise. The product is then put in a plastic covering and held in a dedicated sanitisation zone in the stock room for 24 hours quarantine, before being released back onto the shop floor. For customer returns, the same sanitisation process is applied except product will be held in the sanitisation zone for 72 hours quarantine before being released back into stock.
While these adjustments may take some getting used to, our store staff are dedicated to ensuring that you still receive the same high standard of care and consideration you would expect from any in-store experience at Reiss.
In the coming days and weeks we will update this list with the latest information on future store openings and any new guidelines for shopping with us. If you have any concerns at all before visiting a Reiss store, our customer services team are on-hand to answer your questions via our help center.
Thank you for your continued support now, and always.
We look forward to seeing you soon…