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Terms & Conditions

The following document outlines the Terms & Conditions for the REISS website.
Terms Correct as of

The Reiss website is operated by Next Retail Limited trading as Reiss under an exclusive licence from Reiss. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Reiss.


These terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 years old or over. By ordering goods from us you are deemed to have understood and accepted these terms.


We grant you a limited license to access and make personal use of this Site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this Site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Site or its contents; any downloading or copying of account information for the benefit of another merchant; or any access for or use of web scraping, data mining, robots, or similar data gathering and extraction tools. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) without our express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our express written consent . Any unauthorized use terminates the permission and license we have granted. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to our home page so long as the link does not portray us, or our products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphic or trademark as part of the link without express written permission. Free Delivery and other offer order codes remain our property, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.


You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; or (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; or (c) accessing or using the Site or any portion thereof without authorization, in violation of these Terms of Use or in violation of applicable law.


You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.


Violations of system or network security may result in civil or criminal liability. Next will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.


If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use https://www.reiss.com/us/en only with involvement of a parent or guardian. We reserve the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.


We are committed to respecting your privacy. A copy of our Privacy Policy can be found, here. An electronic copy of each order is held by us but will not be accessible to you. All orders will be concluded in the English language. We may also contact you for market research purposes. You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks.


We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. From time to time, we make portions of our mailing list available to carefully screened companies. If you do not want your name and mailing list made available or wish to alert us to duplicate mailings, please call toll-free 334446737 or email us at help@mail.reiss.com.


Your order will be delivered by DPD/Aramex and delivered to your door within 5-7 working days, subject to availability of the products you have ordered. All items that you purchase from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


**Offers and promotions are available on selected styles only. All Sale/Marked Down items are subject to availability. During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order. See Frequently Asked Questions for further help and information. During sale periods please allow extra time for your delivery.


Delivery date and method will be confirmed at checkout.


Shipping is currently free for all orders over $350. Orders under $350 will be charged at $15 shipping per order. Your order will be despatched within 6 working days from our UK warehouse, subject to availability of the products you have ordered. Please allow extra days for local holidays, UK national holidays, weekends and sale time. We reserve the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance. Changes to delivery charges will not affect orders that have already been placed.


Customers can return any unused items free of charge within 28 days of receipt for a refund (provided the items are in a new and unused condition). This doesn’t affect your rights to return faulty items.

The most convenient way of returning your items is via USPS using the Smart Label enclosed in every parcel. Drop your package in the US Mail from wherever it’s most convenient: at home, at work or at your local post office. If you prefer, you can arrange a USPS collection from your address (where available) by scheduling a ‘carrier pickup’ at https://www.usps.com. Please allow 14 working days for your refund to be received and processed at our warehouse and a further 7 days for the refund to show on your credit/debit card.


Please keep your returns tracking number until you receive your refund – you may be asked to provide this if we've not received your item(s). You can track your return with the tracking number on your Smart Label at: https://pitneybowes.shipment.co/track


International orders placed online cannot be returned to any of our stores.


Note if you do not return the items within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund will not be given if the seal is broken unless it is faulty.


We reserve the right to amend or change our returns and refunds policy at any time, so please check our Returns Information frequently.


If you are dissatisfied in any way with your order or have a query relating to delivery please call us toll-free at 8334446737 (Lines are open: 8am - 11pm, 7 days a week) or email us at or email us at help@mail.reiss.com .


The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations with respect to shipping internationally. We cannot confirm the price of an item until you order. We will process payment for the full amount on confirmation of your order.


Despite our best efforts, items on our Site may be mispriced. In the event a product is listed at an incorrect price, we shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit or debit card account in the amount of the incorrect price.


All prices shown are cash prices in US dollars. We reserve the right to accept or reject orders at any time.


All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.


We try to be as accurate as possible. However, we do not warrant that product descriptions, sizes, colors, styles or other content of this Site is accurate, complete, reliable, current, or error-free. We have made significant efforts to accurately display the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. If a product you purchase is not as described, your sole remedy is to return it in unused condition. See Returns Information for additional information.


All content included on this Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is our property or our content suppliers and protected by United States and international copyright laws. The compilation of all content on this Site is our exclusive property protected by U.S. and international copyright laws. All software used on this Site is our property or our software suppliers and protected by United States and international copyright laws.


All graphics, logos, page headers, button icons, scripts, and service names on this Site are our trademarks, registered trademarks or trade dress in the U.S. and/or other countries. Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us . All other trademarks not owned by us that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.


It is our policy to respond to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA"), where applicable.


Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to our Designated Copyright Agent. If you believe that your copyrighted work has been infringed under U.S. copyright law and is accessible on this Site, please notify us by contacting our Designated Agent. Even if you believe that the alleged infringing work was not posted by a third party, please send all notifications of claimed copyright infringement to our Designated Copyright Agent listed below.


Notices of Alleged Infringement for Content Made Available Through Our Site

If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice ("Notice") complying with the following requirements.


Identify the copyrighted works that you claim have been infringed.


Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on our website where such material may be found.


Provide your mailing address, telephone number, and, if available, email address.


Include both of the following statements in the body of the Notice:

"I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)." "I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed."


Provide your full legal name and your electronic or physical signature.


Deliver this notice, with all items completed, to our Designated Copyright Agent:

Company Secretary's Department


Desford Road

Enderby

Leicester

LE19 4AT


Counter Notices


You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for any damages, including costs and attorneys' fees, incurred by the alleged infringer or by us, if injured by relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.


A poster of allegedly infringing material may make a counter notice pursuant to the DMCA. When we receive a counter notice, we may reinstate the material in question. To provide a counter notice to us, please provide the following information to our Designated Copyright Agent.


Identification of the material that has been removed or to which access has been disabled on our Site and the location at which the material appeared before it was removed or access to it was disabled.


A statement as follows: "I hereby state under penalty of perjury that I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled."


Your name, address, telephone number and, if available, email address.


A statement as follows: “I hereby consent to the jurisdiction of the federal district court located in [_________] County in the State of [________], and I will accept service of process from the complaining party who notified us of the alleged infringement or an agent of such person.”


Provide your full legal name and your electronic or physical signature.


The Counter Notice should be delivered to our Designated Copyright Agent:

Company Secretary's Department

Desford Road

Enderby

Leicester

LE19 4AT


We are unable to accept credit cards, debit cards, or AMEX cards that are due to expire within FIVE days of your order.


We can only accept credit or debit cards that are registered to the delivery address.


Card details are checked and verified by a third party and goods are shipped once authorization has been obtained. In the event of a breach of security by you, you will remain liable for any unauthorized use of your card until you update your information.


You are entirely responsible for any and all activities which occur under your user account.


You represent and warrant that if you are making online payments that:

  • any credit card, debit card and bank account information you supply is true, correct and complete;
  • charges incurred by you will be honoured by your credit/debit card company or bank;
  • you will pay the charges incurred by you in the amounts posted, including any applicable taxes; and
  • you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.


Please note that if you pay by credit card, debit card or AMEX card you may be charged a fee by your card issuer.


  • The offer is valid for orders over the minimum value stated in your communication.
  • The offer is valid until the expiry date shown on your communication.
  • The offer can only be activated once the voucher PIN has been registered at www.reiss.com/us/en . A voucher PIN can only be registered once.
  • The offer can only be used for purchases made online at www.reiss.com/us/en . It is not valid for telephone transactions or in-store purchases. Redemption of the offer involves registering at www.reiss.com/us/en.
  • If the order is returned, the value of the offer is non refundable.
  • The voucher PIN cannot be exchanged for cash. No change or refund will be given.
  • We cannot accept responsibility for the loss of your voucher PIN. It will not be replaced or its value refunded if this happens.
  • Offer is open to residents of selected countries that are over 18 years old only.
  • We reserve the right to amend these terms and conditions and/or discontinue the offer at any time.
  • Your statutory rights are not affected.


Our terms of sale to our customers are DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.


We make no representations whatsoever about any other website that you may access through this Site. When you access another website, please understand that it is independent from us, and that we have no control over the content on that website. In addition, a link to another website does not mean that we endorse or accept any responsibility for the content, or the use, of the linked website. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party websites linked to this Site, you do this entirely at your own risk.


This Site and all information, content, materials, products and services included on or otherwise made available to you through this Site are provided by us on an "as is" and "as available" basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. you expressly agree that your use of this Site is at your sole risk. to the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We do not warrant that this Site; information, content, materials, products or services included on or otherwise made available to you through this Site; their servers; or e-mail sent from Next are free of viruses or other harmful components.


We will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products or services included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. if these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. To the extent any aspects of the foregoing limitations of liability are not enforceable, our maximum liability to you with respect to your use of this Site or any products sold by us is the lesser of (a) the purchase price for the product causing such liability; and (b) $500 (five hundred dollars u.s.).


Warranties relating to products offered, sold and distributed by us are subject to separate warranty terms and conditions, if any, provided with or in connection with the applicable products.


The foregoing paragraph shall not apply to residents of New Jersey. With respect to residents of New Jersey, we our employees, directors, officers, or agents shall not be liable for any losses or damages arising out of or in connection with your use of or inability to use the Site, or any materials therein unless such damages or injuries are the result of our negligent, fraudulent or reckless acts or intentional misconduct.


By visiting this Site you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and us. All actions and proceedings arising out of or related to this Agreement, any products (including personal injury and product liability claims) or your use of the Site shall be brought in the state or federal courts of New York and you consent to the exclusive personal jurisdiction of such courts.


We reserve the right to make changes to our Site, policies, and these Terms at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


When you visit this Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


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