The following document outlines the Terms & Conditions for the REISS website.
Terms Correct as of December 2023
The Reiss website is operated by Next Retail Limited trading as Reiss under an exclusive licence from Reiss. References in these terms to “us” or “we” is a reference to Next Retail Limited trading as Reiss.
These terms and conditions set out the basis on which you can use our website and place orders for items from us. To register on the site and to place orders with us you must be aged 18 years old or over. By ordering goods from us you are deemed to have understood and accepted these terms.
You may choose a product from our product range and collect these products via the "Add to bag" button in the so-called empty bag. Via the "Go to checkout" button, you will continue the ordering process. On this page, you will have to register with your customer details or create a customer account. Via the "BUY" button you submit a binding offer to purchase the goods collected in the empty bag. Before submitting the order, you may change and view the purchase information at any time. The offer may, however, only be submitted and sent if you accept these General Terms and Conditions by clicking on the respective tick box and thus include them into the order. We will subsequently send you an automatic confirmation of receipt via email which itemises your order and which you can print via the "Print" button. The automatic confirmation of receipt only documents that your order has been received by the seller, but does not constitute an acceptance of the order. The contract is only concluded when we have declared acceptance of the offer via a separate email (order confirmation) or when the ordered goods are dispatched. The contract documents will be stored observing the provisions of the data protection laws. You may download these General Terms and Conditions along with the revocation instructions and form as a PDF file from the website.
The contract is concluded in German and English.
Delivery date and method will be confirmed at checkout.
Great news, shipping is currently free for all orders over €250. Orders under €250 will be charged at €10 shipping per order. Please allow extra days for delivery during local holidays, UK national holidays, weekends and sale times. We reserve the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance. Changes to delivery charges will not affect orders that have already been placed.
During sale periods, please allow 7-14 days for your delivery. You will be advised of the estimated delivery date at the time of order.
You have the right to revoke this contract within 14 days without stating reasons. The revocation period is 14 days starting on the day on which you or a third party appointed by you, other than the carrier, took possession of the goods. To exercise your right of revocation, you have to inform us of your decision to revoke the contract by sending us a clear statement (e.g. a letter sent by post, a fax or an email):
For your revocation you may use the revocation form which is, however, not compulsory. To comply with the revocation deadline, it is sufficient to dispatch the statement declaring that you exercise your right of revocation before the expiry of the revocation period.
If you revoke this contract, we are obliged to repay any payments we received from you, including the delivery costs (with the exception of additional costs which occurred because you chose a different form of delivery than the low priced standard delivery offered by us), immediately and at the latest within 14 days from the day on which your statement declaring the revocation of this contract is received by us. For this repayment we use the same payment method which you chose for the original transaction, unless we explicitly agreed on another method; on no account will we charge any fees for the repayment. We are entitled to refuse repayment until we have received the returned goods or until you have provided proof that you have dispatched the goods, whichever is the earlier date. You are obliged to return the goods or hand them over to us immediately and in any case at the latest within 14 days from the day on which you informed us of the revocation of this contract. The deadline is deemed met if you dispatch the goods prior to the expiry of the period of 14 days. You shall bear the direct costs for returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to a handling of the goods which was not necessary for assessing the quality, characteristics and functionality of the goods.
If you wish to revoke the contract, please fill in and return this form - attached template revocation form.
In addition to your statutory right of revocation (see above), we grant all consumers an additional right to return the product. This right is additional to your right of revocation and does not restrict or limit your statutory revocation right: You can return any unused items within 28 days of receipt for a full refund (provided the items are in a new and unused condition, free of charge via Hermes using the instructions from the despatch note to produce the return label online. Please use the pre paid label which comes with your order. Detach the completed returns note on the right hand side and enclose it, together with your returned items, inside your parcel, then:
Peel off the returns label and attach it to the outside of your parcel. The original address label must be removed or covered by the returns label.
Remember to obtain a receipt as proof of return and retain until the item(s) have been refunded.
To find your nearest post office please visit: https://www.myhermes.de/paketshop/
If you have lost your returns label please call us on 08000010379. We can re-produce a returns label which you can then use for your free return.
Items cannot be returned to any of our stores.
We shall be liable for material defects pursuant to the applicable statutory provisions.
Subject to a special representation which we grant for certain products or in relation to which such is required by law, we do not give any representation or warranty as to our products.
We shall be liable for any claims pursuant to the German Product Liability Act (Produkthaftungsgesetz, ProdHaftG) as well as for intent and gross negligence pursuant to the statutory provisions. This shall include liability for intent and gross negligence committed by our statutory representatives and vicarious agents. In addition, we shall be liable pursuant to the statutory provisions in case of intentional or negligent breach of a material contractual obligation. This shall be deemed an obligation of particular importance for the fulfilment of the contractual objectives on which the other party could and also did rely.
Except for intentional and grossly negligent breach of contract, our liability shall be limited to a compensation amount which could generally be foreseen upon occurrence of the damage event. In all other cases we do not assume any liability.
Disturbances in the delivery due to events which are unforeseeable, unavoidable and beyond our control and for which we are not responsible, such as force majeure events, war, natural disasters or pandemics we release ourselves for the duration of this disturbance and to the extent of its effect from our duties of performance. Agreed delivery periods shall be extended by the duration of such disturbance. We must be informed of such disturbance in adequate form and immediately. Where the end of such disturbance is unforeseeable or where the disturbance lasts more than two months, either party has the right to withdraw from the contract concerned (or its services not yet fulfilled) and/or to terminate the contract without notice.
If you are dissatisfied in any way with your order or have a query relating to your online order, please call 08000010379. (Lines are open: Monday - Friday 8am - 6pm GMT and Saturday and Sunday 8am - 4pm GMT) or by using this form. Telephone calls to and from us may be recorded or monitored as part of our efforts to further improve service to our customers.
The stated prices shall be the prices valid at the time of the production. Due to circumstances which we cannot influence, it might be necessary to increase or reduce prices. This also includes amendments to the VAT rate. You can confirm your order with the amended price prior to the conclusion of the contract. In such a case, you will receive a separate notification from us. All indicated prices are final prices in euros including the applicable VAT. We reserve the right to reject or accept orders at any time.
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.
Our designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change to ensure that the descriptions are accurate. However, specifications may change.
You can pay by Visa or Mastercard, AmEx, Maestro, Diners, Klarna and PayPal.
We cannot accept credit cards expiring within FIVE days of your order. The credit cards will be verified by a third party provider and the delivery of the goods will be made as soon as authorisation has been granted.
If you choose Klarna as a payment method, an email will be sent directly from Klarna to you with an invoice for payment, so keep checking your registered email address. Please bear in mind that if you choose Klarna, they may apply a limit, which can vary for each customer. You can find further information at www.klarna.com
Some promotions are not available when checking out with Apple Pay Express Checkout.
You can access the platform of the EU Commission for online dispute (OS platform) resolution here: www.ec.europa.eu/consumers/odr.
We do not participate in a dispute settlement procedure before a consumer compensation agency within the meaning of the VSBG and we are not obliged to do so.
We reserve the right to reject the conclusion of contracts with individuals or companies.
The contractual partner of the goods is Next Germany GmbH, c/o BDO AG Wirtschaftsprüfungsgesellschaft Zielstattstr. 40 81379 Munich GERMANY
These General Terms and Conditions shall be governed by English law.