IT SERVICE DESK ANALYST
What is your role and what does it involve?
I am the IT Service Desk Analyst; the key part of my role is to be the first point of contact to address and resolve service requests raised by the head office and warehouse users. I also resolve issues with computer hardware and software, responding to user inquiries, assessing problems and issues with IT equipment and applications.
I work as part of a proactive team, support staff, and I’m responsible for delivering a high quality, customer-focused professional service providing the very highest level of technical support and customer service to all internal staff.
Why Reiss? What do you enjoy about the company?
I have been working in fashion retail since 2008 and knew Reiss as one of the famous high street fashion brands in UK and across the world. My favourite thing about working at Reiss is that we actively encourage and propagate the idea of employee appreciation and engagement. Everyone who works here enjoys their position and their job, moreover, there are several other amazing benefits we are given. Personally, I think my favourite aspect is the open communication we have between all employees and management.
What is your background and how did you get to where you are today?
I graduated from University of Greenwich in 2013, I have been working in IT for last 7 years. I started my IT career at French Connection Ltd as the IT Operational analyst in 2013. During my journey in French Connection I have learnt different technologies, got involved with many different projects with my manager and improve my technical and management skills with the help of manager and senior management. I left French Connection Ltd in 2019 and joined Reiss Ltd as IT Service Desk Analyst. I hope my journey in Reiss will continue!