Order Cancellation

Under the Consumer Contracts Regulations you have the right to cancel your order or any item purchased online from Reiss, for a full refund. If you have not yet received your order, please contact client.care@reiss.co.uk as soon as possible to arrange a cancellation before the order is dispatched.

All order cancellations must be made in writing, quoting your order reference number, within 14 days starting the day after you receive your order. If your order has been already been processed and dispatched to you, it will be necessary for you to return the goods following our return procedures detailed above. The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain all records of delivery.

In accordance with the Consumer Contracts Regulations we will refund standard delivery charges if the whole order is returned but if only part of the order is returned we are not obliged to refund any of the delivery charge.